If like us you use Orange as your mobile phone service provider, you may have received calls from companies purporting to be 'working with Orange' or 'on behalf of Orange'.

In our experience these companies are typically trying to convince us to upgrade our handsets or change tariff.

We contacted Orange and received this policy description back.

Hello Alex

Thank you for your mail regarding marketing calls.

I can confirm if Orange representatives make an outbound call for promotional or sales purpose a notepad is applied to your account with details of the call. Unfortunately independent dealers will also call customers in order to generate a sale, they would know that mobile numbers have prefixes ie: 07973****** and use predictive diallers to make contact.

I confirm Orange do not supply details to 3rd parties.

If you receive another call of this nature try and find out the name of the exact dealership and call our customer services. Orange have a dealer complaints procedure, and take action against such dealers for inappropriate cold calling.

Unfortunately Orange are powerless to stop these calls. I can advise you of a company called Telephone preference Service, they area company who deal with SPAM and marketing calls and messages, you can report these calls to Telephone preference Service on 0845 070 0707.

I hope the above information is of assistance.

Kind regards

Suzanne
Orange Customer Services.